About ASR Training

Anyone can fill in blanks on an ASR order form, but not just anyone can fill in the right blanks with the right information! if you're guessing at what to put in a field, you're likely to end up getting the wrong type of service installed or be billed incorrectly. ASRs have a language all their own and the forms are not easily understood because they are written all in code. Even though you can look through the ASOG (Access Service Order Guidelines) to find out the acceptable entries and when that field is used, its very hard for the average person to figure out what fields to populate to order a specific type of circuit. It is especially hard if the person filling out the ASR is not familiar with the way the network is structured.

BackUP Telecom has years of experience doing ASR provisioning and can not only train you on the basics of what each field means and when its used. BackUP can also teach you:

• Types of products you can order via ASR.
• How the network is structured.
• How to figure out which forms to use
• How the basic codes are formatted so you can easily tell what it stands for.
• How the codes are linked together.
• Where to find the codes that vary from LEC to LEC (such as ICSC, NC and SPEC) .
• Where to go to find order samples, technical documentation, and ordering guides.
• How to read the CNRs, FOCs, and DLRs.
• How to deal with errors effectively.
• What and how to document so that its easier to write disconnect and augment orders in the future.

Classes come with a training manual!

Whether you need classroom training, one-on-one training, or even help with a particular order, BackUP Telecom is available to meet your training needs. For more information on ASR Training, please contact Mary Lou Carey at 615-791-9969.